Privacy Policy
This Privacy Policy describes what information we collect and how it's used and shared, as well as our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). These Principles govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Guiding Principles
When it comes to your personal information we are committed to transparency. We won’t sell your Personal Information to anyone. We only ask for your personal information so that we can communicate with you or to provide Services for you.
We appreciate that when you use our Services, you trust us with your information, and we take that responsibility very seriously. This Privacy Policy holds us accountable for protecting your rights and your privacy.
Your Information
Examples of Personal Information we collect includes names, physical addresses, email addresses and phone numbers. This information is obtained in specific ways with your permission, by interacting with our website or social media, contacting us by phone or in person. Note that any promoted links that may appear on this website that lead to third party sites or services, are not covered by this policy.
If you provide or update your payment information, we transmit it via an encrypted connection to our Payment Processor. We don’t store your payment information, other than your post code and country, which we require for correct billing and to comply with any tax and other regulations.
Communications With Us
When you send us emails or other communications, such as customer support inquiries, we maintain those communications and their contents so that we can resolve your inquiries or otherwise assist you.
Usage Information
Your devices (depending on your settings) may transmit location information to the Services. We may use this information to customise, improve and protect the Services.
Cookies & Other Technologies
We may use these technologies to do things such as remember your preferences, keep you safe and improve and promote our Services.
Sharing Your Information
When you use the Services, in limited circumstances we may share your information only as described below:
1. Disclosure
We may disclose your information to third parties if we determine in good faith that such disclosure is reasonably necessary to:
Comply with the Law
Detect and prevent fraud or abuse, or to enforce terms of service, including investigating potential violations
2. Supporting and Third-Party Services
We may use certain trusted third parties to help us provide, improve, promote and protect our Services. For example, we may use third parties to help us provide customer communications or to assist with data storage. These third parties may access, process or store your information to perform tasks only for the purposes we’ve authorised, with your consent and with the option to withdraw from that Service. Our site provider may also share with third parties aggregated or anonymised information that does not directly identify you, to identify usage trends, for example.
3. Security
While no service is completely secure, we are dedicated to keeping your information safe. When using any current or future online services, we will employ relevant security measures such as firewalls and data encryption services. Payment information is transmitted using HTTPS encryption, and we maintain a PCI DSS certification.
4. Retaining and Access to Your Information
We'll retain your personal information for as long as we need it to provide you with our Services. You may access your personal information and update or correct it, or request for it to be deleted at any time by contacting us. Please note that there may be latency in deleting your personal information from our servers and backup storage, and we may retain your personal information in order to comply with the law, protect our rights, resolve disputes or enforce our agreements. In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Inquiries or Disputes
If you have questions or issues you believe to be within the scope of our Privacy Policy, please contact us directly first using the details on our contact page and we'll respond as soon as we are able to.
Modifications
Circumstances may arise due to legislation or Service Provision changes, that we may need to modify this Privacy Policy from time to time. When that occurs, the most current version will appear on our site.
